Analisis Kepuasan Pelayanan Nasabah Penukaran Valuta Asing Bukan Bank PT Gita Gemilang Cabang Kuta Kabupaten Badung

I Gde, Oka Saputa and Dewa Putu, Yudiana and I Dewa Nyoman, Juniasa and I Nengah, Suriata (2021) Analisis Kepuasan Pelayanan Nasabah Penukaran Valuta Asing Bukan Bank PT Gita Gemilang Cabang Kuta Kabupaten Badung. Jurnal Ilmu Sosial dan Ilmu Politik, 35 (2): 4. pp. 99-111. ISSN 1411-8130

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Abstract

This study aims to figure out customer satisfaction out of the service of PT Gita Gemilang , Kuta branch. In this quantitative research, questionnair whose format was descriptive were distributed to respondents in order to collect primary data. Based of the analysis, the service provided by this company can be classified as very good. The total score based on five indicators is in the range from 137 to 168, which is good category. Based on seven indicator, the score is in the range from 169 to 200, which is very good category. The outher suggest that this company improve the category from good to very good and maintain its very good category by improving the quality of its human resources.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HG Finance
Depositing User:	I Gde Oka Saputra
Date Deposited:	27 Apr 2023 06:42
Last Modified:	27 Apr 2023 06:42
URI:	http://repo.stispolwb.ac.id/id/eprint/79

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